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ITELECT Joomla website Support Contract

We provide Joomla support contract for business that need guaranteed proactive technical support for Joomla.

We will evaluate the setup of your Joomla CMS and the business risk involved of being hacked, outdated or wrongly configured. We will also help to improve the functionality of your site to meet your business needs. 

 

Key benefits or Savings

  • You get support at a fixed monthly fee
  • You save time and money on staff
  • We reduce the error rate of your system & also you give stress-free Troubleshooting services
  • We provide a longer life span for your CMS & improved functionality

 

 Service Level Agreement - Comparison Chart

 

Service Level Agreement Basic Standard Premium
Hours of Coverage 9am-5pm 8am-8pm 24/7
Support Channel Web and email Web and email Web , email, phone, onsite
Calls per month Up to 30 calls  + £6 per extra call Up to 100 Calls   + £4 per extra call unlimited
Maximum Number of Users 70 users 400 users Unlimited
Initial Response Times Within 8 hours Within 6 hours Under 4 hour if priorities are included Within 2 hours Depending on priority of call
Standard Services offered
  • Joomla site Back up (numbers of backups depend on SLA )
  • Joomla system upgrade & application of Security  patches
  •  Joomla Site Restore/Disaster recovery
  • Content management & module rearrangement
  •  Menu creation and Web Link addition or reposition
  • Site reconfiguration and problem troubleshooting
  • User management and visitor access control
  • Improving functionality of existing website components
  • Component and module Customisation
  • Notification system & customised form setup
  • General daily site management and updating
  • Conducting additional training as required
Implementation of a new functionality/component/module Charged at our standard rate with 10% discount Charged at our standard rate with 15% discount Charged at our standard rate with 25% discount
Estimated Cost per month

Between

(£6 - £14)

Between

(£15 - £40)

Between

(£40 - £150)
Note

We recognise the every business is different and the level of Joomla support required depends on a number of factors.

So our pricing is designed for you to pay for exactly what you need and to guarantee a good value for the service.

Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  now This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  to find out more.    We will help you to get more from your Joomla website.